As condições que valem quando você usa a Klairova. Dúvidas sobre elas: [email protected]. Estes documentos valem em inglês.
Klairova Technologies Limited ("we", "us", or "our") operates the platform available at klairova.com, the market layer of the creator economy: a platform that helps brands measure the real impact of creator partnerships and helps creators prove and monetise the results they drive. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our platform, whether as a brand, creator, or visitor.
By creating an account or using Klairova, you agree to the practices described in this policy. If you do not agree, please do not use the platform.
Klairova Technologies Limited operates the market layer of the creator economy, built for creators and brands across Africa and beyond. We help brands track and verify the real impact of their creator partnerships, clicks, signups, sales, and engagement, and help creators prove and get paid for the results they actually drive.
We collect the following categories of information:
When you connect a social media account to Klairova (e.g. YouTube, Instagram, Facebook, TikTok), we collect:
Post-level engagement metrics: views, likes, comments, shares, saves, reach, and impressions, for posts you explicitly link to a campaign
For analytics we only pull data from posts that you explicitly tag to a campaign inside Klairova. We do not access your contacts or your followers list, and we do not read content you have not linked to a campaign.
If you switch on the Klairova inbox for Facebook or Instagram, we read and store the direct messages and comments on the accounts you connected, so that you can read and reply to them inside Klairova. This happens only for accounts you connect yourself, only while the connection is active, and you can disconnect at any time. We never read messages on accounts you have not connected.
A reference code added to the destination web address when someone follows a tracked link, so the advertiser can tell which creator sent each visitor
Where a brand chooses to send it, the buyer’s email address and phone number, used only to match a sale to an advertising account. These are converted into an irreversible code the moment they reach us and the plain values are never written to our database
Advertising cookies already present on the brand’s own website, and the web address of the page where a sale happened
Some purchases happen on Klairova itself rather than on a seller’s own website: a course, a book, a product in the Market, a ticket to an event, a paid community membership, or a checkout on a Klairova page or funnel. In those cases you are buying through Klairova, we handle the payment, and we issue your receipt. We collect your name, email address and, where you provide it, your phone number.
For those purchases Klairova is a data controller in its own right, alongside the seller. Both we and the seller hold your contact details. Purchases made on a seller’s own external website are different: there we only ever see the anonymous or coded conversion data described in section (e), and you do not become a Klairova contact.
We use the information we collect to:
Where a brand has switched it on, report their own sales back to their own advertising account, and build audiences from those sales for them (see section 6b)
Because the purchase happened on Klairova, we may email you about your purchase, about the platform, and about things we think you would want to know, such as new work from creators you have bought from. Every one of those emails carries a one-click unsubscribe, and unsubscribing is permanent: buying again will not put you back on the list. Emails about a purchase you actually made, such as receipts and access details, are sent regardless because you need them.
We do not sell your personal data to anyone.We do not use your data to target advertising for our own benefit, and we never build audiences for one brand out of another brand’s customers.
You can connect social accounts to Klairova. Connecting is always optional, always initiated by you, and always goes through that platform’s own consent screen, which tells you exactly what you are granting before you agree.
Where you connect an account for analytics, we read audience size and the public engagement figures on posts you yourself link to a campaign. Where you connect an account for messaging, we read and store the messages and comments on that account so you can reply to them inside Klairova. We do not read anything on accounts you have not connected.
You can disconnect any account at any time from your settings. On disconnection we delete the stored access credentials for that account. Engagement figures already recorded against a campaign may be retained as part of that campaign’s record.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We share your information only in the following circumstances:
Creator profile information (name, bio, rate cards, portfolio) is publicly visible on the Klairova directory unless you set your account to private
A brand can connect its own advertising account to Klairova. Where it has, and only in respect of that brand’s own customers, we pass that advertising platform a record that a sale or signup happened, its value, and the irreversible codes described in section 3(e), so the brand can measure and target its own advertising. Meta is the platform supported today.
We never pass on a plain email address or phone number. One brand’s data is never combined with another’s, and Klairova does not advertise to these people itself. The brand chooses whether this is switched on and is responsible for having the right to share its customers’ data. You can object at any time using the contact details in section 15.
We use a small number of specialist providers to run the platform. They act on our instructions, receive only what they need to perform their function, and may not use it for anything else. They fall into these categories:
If you need to know which specific providers process your personal data, for example to exercise a right under data protection law, contact us at [email protected] and we will tell you.
We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Klairova, our users, or others.
We use cookies and similar technologies for the following purposes:
Referral tracking cookies (klairova_ref), set when someone clicks a campaign tracking link. These are 30-day cookies used to attribute conversions to the correct creator. They are not used for advertising.
We do not use third-party advertising cookies or sell cookie data to advertisers.
We retain your data for as long as your account is active. Specifically:
We protect your data using industry-standard security measures including:
No system is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Klairova requires creators to be at least 13 years old and brands to be at least 16 years old to register. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has registered, please contact us and we will delete the account promptly.
Klairova is operated from Nigeria and serves users across Africa and globally. Your data may be processed and stored on servers located outside your country of residence, including in Europe and the United States. Where that happens we use providers that offer recognised safeguards for international transfers. By using Klairova, you consent to this transfer.
Our platform may contain links to external websites (e.g. creator websites, brand websites). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and, for significant changes, notify you via email or an in-platform banner. Your continued use of Klairova after changes take effect constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: